Start, personalize, and send in seconds. Built to minimize clicks. Pages load instantly (no slow PDFs), and the {{placeholder}} fields make customization effortless. This flow works equally well for a handful of contracts or busy high volume teams.
How to start
From the Dashboard
On the Dashboard, pick the template you want to use and click "New contract" to open the send page.
Signers
Specify recipients & delivery
For each signer, add name, email, mobile, and title/company. Choose delivery: "Email", "SMS", "Email + SMS", "Email + SMS code (2FA)", "Share link + Email code" or "Share link + SMS code". With 2FA we email the invite and require a 6-digit SMS code on open. The "Share link" options also ask for a 6-digit code on open. You can set a Redirect URL to send each signer to a follow-up page after they sign.
Add signer
Up to 15 signers, no extra fee
Click "Add signer" to insert another recipient line. One contract, one fee, no matter how many signers share it.
Add myself
Self sign in one go
Add myself as signer appends you as the last signer. Tick Auto sign to let the system add your eSignature records automatically after everyone else signs.
CC
Send a PDF copy to anyone
Use "Add CC" to email the final PDF to stakeholders who aren’t signing. Signers and sender receive it by default.
Title
Tailor the contract title
Start with the template’s name and tweak it per contract to make the request crystal clear.
Content
Fill placeholders at speed
All template formatting tools are here. Replace {{placeholders}} by TAB-bing through them, or click the Placeholder fields icon for a quick fill form.
Preview
See it like a signer
Click Preview anytime to open a live mock up of the signing page.
Send test
Test for free, watermark included
Send demo contracts even after paying. They show a “Demo” watermark and skip consecutive reminder emails.
Save draft
Pick up where you left off
Save anytime via the menu or Ctrl+S. Drafts stay in your dashboard until you’re ready to send.
Bulk sending contracts
Best for
Thousands of personalized contracts in one paste
Paste a spreadsheet, map placeholders once, and send hundreds or thousands of contracts in one run. Supports up to 4 signers per row, optional 2‑factor SMS, and the same flat price per contract.
How to start
Bulk from the Dashboard
On the Dashboard, click the arrow beside "New contract" button and choose Bulk send contracts. Paste your signer rows into the grid to begin.
Grid
Paste straight from your spreadsheet
Copy rows from Excel/Sheets into the bulk grid, each row becomes its own contract. Columns: signer name, email, mobile, company, plus one column per {{placeholder field}} so every contract can carry personalised text at scale. Paste rows freely, the grid can handle 3,000 contracts at once.
Signer columns
Add up to 4 signers per contract
Click "Add signer columns" to insert Name / Email / Mobile / Company sets for additional signers (max four). Empty cells are ignored, so you can mix 1‑, 2‑, 3‑, and 4‑signer rows in the same upload.
2FA SMS code
Email invite + SMS code to open
When both email and mobile are present, tick "2‑factor SMS code" to require the signer to enter a 6‑digit code sent by SMS before signing the contract. This replaces sending full copies by both channels and adds a security step that increases signature strength.
Self sign
Auto‑counter‑sign every contract
Select "Append my signature" to have your electronic signature applied automatically once all listed signers complete their part. Ideal for bulk countersigning terms, waivers, or HR docs.
Start small
Send 10, then scale to thousands
Run a small batch first to confirm placeholder mapping and signer flow. Once the results look good, paste in the full spreadsheet and send at scale. Pricing remains one fee per contract, no volume penalty.
Ideal when the same agreement goes to many different people, event waivers, intake forms, registrations, and sign anytime policies. Publish once, then share the link, embed it, post a QR code, or drop it behind a button. Minimal per‑signer setup, each submission becomes its own contract.
How to start
Create from the Dashboard
On the Dashboard, click the arrow beside New contract and choose "Create a Contract link". Edit the content, adjust settings, and click Publish to go live. Use Publish (test) to generate a demo version first, re-publish as live whenever you’re ready.
Identification
Require Email or SMS code
Every signer must confirm identity. Select Email code or SMS code when configuring the Contract link, to avoid anonymous or spam submissions.
Second signer
Team approval built in
Route every completed form to a teammate. If you select yourself (link owner), turn on auto-sign to finish contracts the moment your signer does. Other teammates sign by email.
Post‑signing page
Thank‑you, custom message, or redirect
Show the default confirmation, write your own message, or redirect signers to any URL—checkout, next form, donation page, you decide.
CC documents
Automatic copies to anyone
Enter email addresses (comma‑separated) to deliver every completed PDF generated via this link.
Unpublish
Pause without deleting
Temporarily disable the link; no new signers can access it while unpublished. Existing signed records remain in your account.
QR code
Print, post, scan to sign
Each published Contract link displays a downloadable QR code. ideal for posters, kiosks, or in‑person registrations.
URL parameters
Pre‑fill placeholders & signer fields
Append query parameters to the link; matching {{placeholder}} fields fill automatically. Provide values for Signer Field IDs to pre‑populate form fields.
Metadata parameter
Attach an internal ID
Pass metadata=id123 URL parameter to map signed contracts back to your database.
Embed code
Drop into any site
Copy the provided HTML iframe snippet (or the auto‑resize version) to embed the signing flow directly in your website, portal, or app. You can still pass URL parameters to prefill {{placeholders}} and set default values for signer fields—exactly as with a public Contract Link.
Webhooks
Automation ready events
Every contract created via a Contract Link fires the same webhook notifications (sent, viewed, signed, withdrawn, etc.), so your downstream automations stay perfectly in sync.
Contract page
At a glance
All details, one dashboard card
Monitor every live contract: status, expiry date, metadata, signer‑supplied field values, uploaded files, scheduled reminders, and a full audit trail.
Preview PDF
Snapshot before the signatures
Generate a one-off PDF of the current contract. Perfect for approvals or archiving before anyone signs.
Download PDF
Download the completed document
Once signatures are complete, you can download the final, locked PDF directly from the page.
View button
See what your signers see
Open the live signing page in one click. Perfect for quick reviews or screen‑share walkthroughs.
Amend button
Fix content before the first signature
Click "Amend" to reopen the editor. Update wording, prices, or placeholders without changing the contract link.
Manage signers
Adjust the signer list on the fly
Add an extra signer or remove one who’s no longer needed. No new contract required.
Edit signer
Correct details or delivery method
Update an email address, swap SMS for email, or change the company field for anyone who has not signed yet.
Resend button
Remind slow signers
Hit "Resend" next to a signer and we’ll dispatch another invite via their chosen channel.
Withdraw
Pull back a contract
Cancel signing at any point before all parties sign, the link closes immediately.
Clone
Create an exact copy, in one click
Launch a new contract with identical content and signer list. Handy for annual renewals, or resending contracts with minor adjustments.
Delete
Clean up demo contracts
Delete is available for test contracts, the action is final to honour data deletion requests.
Set up your templates
Mobile first
Mobile‑friendly content, always
Most contracts are opened on smartphones. eSignatures.com no longer supports sending static PDFs. Spend a few extra minutes on a responsive template and watch completion rates soar.
New template
Start from scratch or Convert a Word file
Begin from scratch or convert a Word file. Word imports jump‑start the layout, but you’ll still fine‑tune for mobile perfection.
Preview
See it like a signer
Click Preview any time to view the template exactly as a signer will.
Save
Save button, Ctrl+S, Auto-save
Manual save captures the latest draft. If your browser closes, auto‑save offers to restore unsaved edits next time you open the template.
Formatting
Rich editor tools
H1‑H3, bold/italic/underline, alignments, lists, tables, images, and PDF page breaks. Ordered lists auto‑nest (1. a. i.).
Placeholders
Fast personalisation & integrations
{{Double‑curly}} placeholders in green speed your workflow: press Tab to jump from one to the next or fill them all at once from the Placeholder Fields pop‑up. Unfilled placeholders simply disappear when the contract is generated, so you never show a raw {{token}} to a signer. Perfect for clean integrations with spreadsheets, Zapier, or the API.
Signer fields
Collect signer input
Add text, multiline, date, dropdown, checkbox, radio, or file‑upload fields. Set whether the field is mandatory, define a default value, supply placeholder text, and assign a unique Signer field ID for API and CSV integrations in the right hand side toolbox when editing the template.
Signature fields
Automatic & complete
The final PDF’s last page already includes each signer’s name, signing date, IP address, and a full audit trail, so the separate “Name” or “Date” boxes can be left out of the templates entirely.
PDF Export
Generate a sample PDF
Export PDF shows how the final document will render, perfect for stakeholder review.
Versions
Roll back with version history
Browse older drafts and load any one into the editor without overwriting the current version.
Delete
Permanent means permanent
Deleting a template erases it forever, no recycle bin.
After sign
Custom “thank you” screen
Set a simple thank you message for this template. Signers see it right after signing.
Emails
Custom subject & body
Tailor both the request and completion emails. (SMS content is fixed to meet carrier rules.)
Collaborators
Invite editors, no account needed
Share a link so external collaborators can update the template without an eSignatures.com login.
Labels
Organise at scale
Tag templates with labels. Labels flow to contracts and appear in dashboards and webhooks, signers can't see them.
API, Zapier, Make automation
Best for
Hands off sending, instant status, zero busywork
Kick off contracts from your CRM, HRIS, app, or website—then track every step without touching the dashboard. A simple POST request creates a draft or sends it instantly. Follow‑up API calls let you update, withdraw, or download the final PDF whenever you need.
Placeholder fields
Swiss‑knife flexibility
Zapier and Make let you drop values straight into {{placeholders}} for quick personalisation. Need more? The API can feed a single placeholder an entire array of elements: headers, tables, extra signer fields, even other templates, for fully dynamic documents.
Delivery controls
Your channels, your rules (API)
Decide which notifications to send and which to skip programmatically: email, SMS, both, embedded, or link‑only. Require 6‑digit verification codes when preferred. Adjust which email notifications to send and which ones to skip.
Embedded signing
Seamless in‑app experience (API)
Drop a signer’s unique sign_page_url in an <iframe> and the entire signing flow lives inside your portal or mobile app. No redirects, no lost conversions. Add embedded=yes to show a vanilla page that matches your branding.
Webhooks
Realtime insight for every event
We’ll POST JSON requests whenever a contract moves, viewed, signed, withdrawn, or individual signer events. Webhooks are triggered regardless of whether the contract was originated from the Dashboard, Bulk send, a Contract Link, Zapier, Make or the API. For the API set up your HTTPS endpoint on your Automation&API page.
Signer endpoint
Correct errors, replace signers, prompt in real time
Need to fix a typo, add another signer, resend an invite, or swap someone out? Update signers on the fly without recreating the contract, changes take effect instantly and everyone stays in sync.
Template control
Create, copy, delete templates (API)
Use endpoints to generate new templates on the fly, duplicate an existing one, or pull the latest markup into CI so designers and developers stay in sync.
Environments
Instant test, safe production
Spin up a separate test account at no cost. Tokens, webhooks, and endpoints are identical to production, and demo contracts don’t burn credits. Perfect for CI pipelines and staging servers.
No code
Flawless no‑code automations with Zapier or Make
Wire eSignatures.com into 6,000+ apps. CRM, HRIS, project tools—without writing a line of code. Actions create and email new agreements on autopilot, Triggers fire the moment a contract is sent or signed.
Google Drive
Connect once, every signed PDF lands in your Drive
On the Automation&API page, click Connect Google Drive and authorize. From then on, each finalized contract is auto uploaded. Rename or move the default folder any time, the uploads keep flowing without reconfiguring.
Invite your entire team. There’s no charge per user, no surprise seat fees, ever.
Permissions
Control exactly what each user can do
By default, users can create, send, and manage their own contracts, and they can see every template. From there you decide who can view others’ contracts, manage templates, contract links and users, access billing or handle automation.
Access all contracts
Team leads see more. By default, users can send contracts and see the contracts they’ve sent. Grant “Access all contracts” to managers or reviewers who need visibility across the team.
Manage templates
Structure your team’s sending flow. Users with this permission can create, edit, share, or delete templates. Everyone else sees the same shared list, but can’t touch it.
Manage Contract links
Self-serve, but controlled. Perfect for marketing, HR, or sales teams to manage Contract links, the reusable URLs that generate a new contract each time they’re opened.
Manage company account
Manage company account. Let trusted users update your logo, letterhead, email preferences, and billing details.
Manage API & automation
Power for technical users. Users with this permission can set up integrations, access API tokens, and monitor webhook activity. They’ll also see all contracts for testing and automation.
Manage users
Delegate account control Users with this can invite others and adjust their access, but only within the limits of their own permissions.
Profiles
Custom settings for every user
Each user can update their name, email, and password, set up two-factor authentication, and manage notification preferences. They can view login history and log out of all devices from one place.
Email notifications
Users can get notified when contracts are signed, when delivery fails. Emails can be grouped or separate for each signer name.
Activity logs
Every login is logged. Every session is visible. A single click logs out all devices.
Your branding, everywhere
Logo
Your logo on every touch point
Upload once and your logo appears on every sign page, email, and final PDF.
Letterheads
Full width letterheads
Upload a 1,200px wide header image for emails or contracts; height adjusts automatically.
Buttons
On brand buttons
Set custom background and text colours so all buttons on Sign pages and in emails will match your palette.
Fonts
Choose your own fonts
Pick separate Google Fonts for headings and body text—rendered consistently for every signer.
Custom email
Send from your own email
Use a custom “from” address for high‑volume sends. Two quick DNS records and you’re done (your IT team can help). Until then, emails come from @esignatures.com with the sender’s address as reply‑to.
Account settings page
Name
Company name
Displayed in every email subject line and in the PDF header, so recipients instantly recognize who the request is from.
Data centers
Contract storage region
Faster load times and simpler compliance. Choose the region that serves you best: US‑East, Asia‑Pacific, Canada, Frankfurt or London.
Time zone
Adjusted to your location
Keep all timestamps aligned across your dashboard, webhooks, and audit trail PDFs.
2FA
Require 2FA for your team
When turned on, every team member must enable two‑factor authentication for added security.
Expiry
Contract expiry settings
Set a default signing window (from 1 day to 12 months). Contracts can’t be signed after expiry unless extended.
Reminders
Automated email reminders
Gently prompts outstanding signers on days 2, 4, 8, and 16, with increasing intervals until expiry. Gently prompts outstanding signers on days 2, 4, 8, and 16, then at widening intervals until expiry. This frequency is fixed, can't be changed. It's tested to lift completion rates without tripping spam filters.
Languages
Signer-facing language
Pick one of 25 supported languages for emails, SMS, sign pages, and PDFs. Can be overridden per contract via automation.
Signing
Hand-drawn signature option
Let signers draw their signature or select a font. Off by default, but easy to enable.
Initials
Auto-insert signature on every PDF page
Adds a small signature block to the bottom of each page, if turned on.
Audit trail
Signature records in the final PDF
Choose whether audit data starts on a new page or flows with the content.
Mobile updates
Phone number correction for SMS
Control how signers can fix mistyped mobile numbers: disable it, auto-approve, or require manual review.
Support email
Reply-to address for contracts
Used when sending from automations or unassigned users—helps route replies to your team inbox.
CC
Send copies to these addresses
Sends a copy of every completed PDF to the listed addresses (comma‑separated). Perfect for archiving or CRM ingestion.
HIPAA
Enforce HIPAA-compliant vendors
Restricts third-party services (like email, SMS, and storage) to HIPAA-compliant providers only.
PDF/A
Generate court-submittable files
Enables PDF/A format for long-term, legally admissible archiving (note: larger file sizes).
Masking
Hide signer contact details
Obscures signer emails and phone numbers in the final PDF to protect privacy in shared documents.
Emails
Email delivery service
Choose between Auto (smart routing), Postmark, or Amazon SES.
SMS
Text message provider
Use Auto, Twilio, or Amazon SNS to send SMS notifications.
Export
Get all signed contracts via email
Sends your signed PDFs in a ZIP archive via email.
Tests
Clean up test contracts
Deletes unpaid demo contracts to keep your dashboard clutter-free.
Close
Closing an account
Closes your account and deletes any data not required to be retained. Be sure to export what you need first.
Transparent, straightforward pricing
Flat fee
$0.49 per contract
No subscriptions, seat fees, or envelope caps - just a flat price whenever you send.
$0.04 per SMS (optional)
Boost response times by sending contracts through SMS.
Discounts
Your credits never expire
Top‑up any time. The more you buy, the cheaper each contract gets in high volume packs.
Top up whenever you like, as credits never expire, and bigger loads boost your balance: $500 gives 5% extra, $1000 earns 10%, $2000 nets 15%, $5 000 scores 20%, with higher tiers beyond that.
All included
All features, unlimited users
Templates, API, contract links, bulk send, custom branding - everything is included for every customer.
Free reminders and resends
Automated follow‑up emails and contract re‑sends are included—no additional cost.
One contract, multiple signers
Whether it’s one or fiften signers on a single document, you’re charged for just a single contract.
Charities
40% off for non‑profits
Just send proof of status to support@esignatures.com and the discount applies to every purchase.
Your Pricing page
One place for every billing detail
Top‑up credits or enable auto‑recharge. View your fees, download invoices, and scroll every transaction, all in one place.
Minimum payment
Start at US$50 and scale as you grow
Upfront payments begin at US$50, and we cover the card‑processing fees. When your volume rises, top up any amount or move to our bulk credit packs for automatic price breaks.
Auto‑recharge
Never run out of credits
Set a balance floor, and we’ll automatically top‑up with the amount you choose. So your credits can be ready before you need them.
Billing info
Keep finance records crystal clean
No tickets, no waiting. Edit your address, VAT/ABN, or PO number anytime, then regenerate the invoice in one click.
Transaction history
Every cent, at a glance
Total transparency for audits and finance syncs. Search or export a ledger of contract fees, SMS charges, credit top ups, and refunds.
Billing email
Invoices, receipts, and low‑balance alerts
Add one or more addresses to receive monthly invoices, payment receipts, and automatic low credit notifications so you can top up before anything stalls.
Our service no longer supports sending fixed PDF or Word files, as they perform poorly on mobile devices, which is where most contracts are opened. Instead, we provide a streamlined template editor that lets you create mobile-friendly contracts. You can either convert your Word document or paste the content directly into the editor.
Why are mobile friendly contracts better than PDF signers like DocuSign?
PDF signing is from 1997, it's the technology of the past. PDF means pinch‑zooming, slow loads, broken fields and broken layouts. A responsive, text based contract opens instantly on any phone or desktop, lifts completion rates, and lets your brand set the right tone. Faster sends, fewer drop-offs. A much cleaner modern UX wins every time, on a single high stakes deal, or when addressing a large number of contracts.
Privacy: do you analyse, sell, or otherwise use our contract content?
We don’t. Your contracts aren’t mined, profiled, or resold in any form. Our Privacy Policy makes it explicit: we store and deliver your contracts, nothing more. Your data stays yours.
What's the best way to get started?
Create an account for free, then send yourself a demo contract to see the full loop from “Send” to “Signed”. Next, spend 2–3 minutes creating your first template, and set up your branding (logo, colours). When you’re ready to go live, make a payment and start sending for real.
Which e‑signature laws and acts does eSignatures.com comply with?
Ccontracts issued via eSignatures.com are legally binding for almost any business or personal transaction worldwide. We comply with: US ESIGN (2000) and UETA, HIPAA, EU eIDAS (Electronic Signature only—not Advanced or Qualified), UK eIDAS & ECA, Canada’s UECA, Australia’s ETA, New Zealand’s ETA, South Africa’s ECTA, GDPR and more. Your agreement stands up under all major legal frameworks.
Are you ISO 27001 certified?
Yes. Our information security management system is ISO 27001 certified. Independently audited and maintained, so your contracts sit on infrastructure that meets a globally recognised security standard.
Do you have a referral programme?
Absolutely. Share your personal referral link and when a new customer makes their first payment, both of you receive a 50% credit bonus. Ready to earn ongoing revenue? Apply for our Lifetime Partner tier and collect 20% of every future payment that customer makes—forever.
Do you offer a discount for non‑profit organisations?
Simply email a government issued proof of non‑profit status to support@esignatures.com and we’ll unlock a permanent 40% charity rate on your account.
If a contract runs 20 pages and needs 5 signatories, how is it priced?
It’s still a single flat fee—one contract, one charge, no extra costs for length or number of signers.
Can I choose a different language for individual contracts?
When you send from the Dashboard, the signer language follows your global setting, but contracts fired through the API, Zapier, or Make can each carry their own language. Per‑send flexibility at its best.
Can i add an image signature to my documents before sending it to clients?
Insert your signature image while editing the template: click the Image icon on the right‑hand toolbar and drop it where you want it to appear. Prefer a streamlined flow? After opening a new contract, hit "Add myself as a signer" and tick "Auto sign". Your e‑signature record will be stamped on the PDF the moment everyone else signs.
How can signers confirm or “initial” specific sections of a contract?
Insert a Mandatory "Checkbox" Signer field wherever you need explicit confirmation. Signers must tick it before they can finish signing. Example label: “I hereby acknowledge that I’ve read and understood the above conditions.”
How can signers “sign” multiple specific spots in the document?
No, we use a single, legal signature at the end to sign the entire document. Multi-autograph boxes are not supported. If you need section-by-section confirmation, add Mandatory Checkbox (or other signer fields) right where you want acknowledgment. The final PDF and audit trail already capture name, date, IP, and every box ticked, so extra signature blocks aren’t required.
How do I create multiple radiobutton choices for signers?
Add the Radio button Signer field in the template editor, then immediately add the next Radio button field beneath it. Consecutive Radio button fields link automatically, so signers can select only one option in the group.
Can I send multiple contracts to a signer in one request?
One request is one contract. If you need to deliver a pack, merge the documents into a single mobile friendly template (sections, placeholders, checkboxes) or fire a quick sequence via Bulk, API, or Zapier. Each contract gets its own audit trail and pricing still stays flat per send.
How do I redirect signers after they finish signing when I’m using the API, Zapier, or Make.com?
Assign a Redirect URL for each signer in your payload or Zap. Once the signature is complete, we automatically send that signer to their specified link.
How should a mobile number be formatted for SMS?
Enter it in international E.164 format, +country code followed by the number, with no leading zeros. Example: +41791234567.
What’s the recommended logo size?
Your logo appears in emails, sign pages, and the final PDF. The platform scales by height, so trimming blank space above and below the artwork will maximise visible size. Width adjusts automatically.
How do I add an image through a placeholder field?
Pass a base‑64–encoded image as the value for the {{placeholder}} when you call the API. The image will render in the contract exactly where that placeholder sits. No extra steps required.
Are any placeholder fields filled in automatically, like signer name or date?
Placeholders stay empty unless you (or an integration such as the API, Zapier, Make, or the Bulk grid) pass a value for each specific field.
What’s the difference between Placeholder fields and Signer fields?
No, the {{Placeholders}} are for you, the sender, to prefill and personalise the contract before it goes out. Signer fields are for the signers, your clients, to enter info while signing. Text, dates, checkboxes, uploads and more. Placeholders speed your prep, while signer fields for your clients to fill in.
Can signer fields have default values so signers don’t have to type them?
Yes. Set defaults in the template editor, or override them per contract via the API, Zapier, or Make. Using Contract Links? Pre-fill the same fields with URL parameters. Signers can still edit if you leave the field optional.
Can I insert raw HTML into contracts?
No—contracts don’t accept raw HTML. To keep pages secure and perfectly mobile‑friendly, use the editor or API to add structured elements (headings, paragraphs, tables, images, signer fields). For dynamic content, pass those elements via placeholders and we’ll render them in the right spots.
Can signer fields be inline?
No. Signer fields always span the full line, on purpose. Full width inputs stay readable, tappable, and consistent on phones, which means fewer errors and faster completion.
Can I customize table styles?
Tables use a fixed, clean style (single‑line borders and consistent spacing) to keep documents readable on mobile. These visual styles can’t be changed. You can format text inside cells (bold, italic, underline), set alignment (left/centre/right), and resize columns by dragging in the template editor.
How can I insert hyperlinks into templates?
Just type the full URL starting with https:// and it becomes a clickable link everywhere. Editor, emails, sign page, and PDF.
What delivery options are available when sending from the Dashboard?
On the Dashboard you choose a "Via" method per signer: "Email" (a secret link by email), "SMS" (a secret link by text), "Email + SMS" (the link goes out over both), "Email + SMS code" (email invite; a 6-digit SMS code is required on open), "Share link + SMS code" (you share a link; the signer verifies with a 6-digit SMS code), or "Share link + email code" (you share a link; the signer verifies with a 6-digit code sent by email). Secret links identify the signer; the verification code options add an extra verification step.
Is there a way to include a PDF as part of the contract?
Not as an attachment. Make it binding by integrating the text directly into your template, or you can simply reference the file with a hyperlink if it doesn’t need to live in the contract body.
How can I change the email content for reminders?
While editing your template, click the Email️ icon to open the custom email popup. Update the subject and body there; reminder emails automatically reuse that text, so one edit covers every follow up.
Where can I find signer‑uploaded files that are too large for the notification email?
Simply navigate to the contract's detail page. Next to each signer you’ll see their field values and a download link for every file they uploaded, even images that were too large to attach to the email.
What’s the signing order?
By default it’s sequential in the order you add signers. #1 first, then #2, and so on. To invite everyone at once from the Dashboard, select "Send at the same" time when sending. If you’re using the API, you can set any order you like (including parallel invites).
Can I change a signer’s delivery method after the contract is sent?
Yes. Open the contract page, click Edit next to the signer, and pick a new method—Email, SMS, Email + SMS, Email + SMS code, Share-link + SMS code, or Share-link + email code. If you choose a share-link option, the personalised link appears instantly on the contract page for you to copy
How do I sign a contract when I’m one of the signers?
Two ways: (1) follow the normal invite—open the email/SMS link and sign; or (2) on the contract page click "Sign the document" (available when the signer’s email matches your account email).
How can a signer decline a contract?
On the sign page, they’ll see a Decline link just beneath the Sign button. Clicking it, entering a brief reason, and confirming will mark the contract as declined and automatically withdraw it.
Who can sign a Contract Link?
Anyone with the link can open the page and, after passing the required email or SMS verification, sign. For clean records and security, share Contract Links only with intended recipients (not publicly).
Can you sign a HIPAA Business Associate Agreement (BAA)?
Yes, simply email support@esignatures.com and we’ll get a BAA in place.
Why does “Demo” still appear after I’ve paid?
Most likely that contract was created before you paid, so it stays Demo. New contracts created after payment are live. If you did create it after paying and it’s still Demo, check your integration (API / Zapier / Make): a "Test":"yes" flag.
Where can I find archived agreements?
On your Dashboard, click the filter above the contract list and select Archived. Every retired agreement appears there, ready to view or download whenever you need it.
How can I restore an archived document?
Open the contract’s detail page and click "Restore" at the top. The document moves back from Archived status.
I accidentally deleted a draft contract, can I recover it?
Sorry, no. Once a draft is deleted, it’s removed for good—we don’t keep hidden backups, so there’s nothing left to restore.
Can I convert a Demo contract to live?
No, the demo stays demo. To go live, open the contract, click Clone, review placeholders, and you can send the new one as live.
Can I export the list of contracts?
On the Dashboard, click the Export icon above the list to download CSVs in two formats: Contracts (one row per contract with contract details and all signers) or Signers (one row per signer, including what they entered in Signer fields).
Is pricing always shown in USD?
If you’re logging in from Australia, Canada, or New Zealand the dashboard automatically switches to AUD, CAD, or NZD and bills you in that currency.
Can I start with less than $50?
The minimum top‑up is $50, but feel free to email support@esignatures.com if you need an exception.
Can I request a refund for purchased credits?
Credits are final sale. If you topped up very recently and haven’t sent any live contracts, contact support and we’ll refund the payment, minus processing fees.
If I delete a user, will the contracts they sent or signed remain?
Yes. All contracts they created or signed stay in your account and in the audit trail; only their user access is removed.
I can’t log in, what should I do?
Go to the login page and click "Reset password". If the reset email never shows up, you probably registered with a different address, search all your inboxes (and spam) for our welcome email to confirm the correct one. Try resetting with that address. Still stuck? Ping support@esignatures.com and we’ll match things up.
Do you have a mobile app?
The entire platform is built mobile first, so just log in at esignatures.com in your phone’s browser and you’ll have the full feature set: send, sign, manage, and track without installing anything.
